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Frequently Asked Questions

Does the Alphalite product quality reliable?

We fitted with superior quality components to all of our LED products, we incorporate with Name-brand, like CREE, Nichia, Samsung, LG, Meanwell, to ensure high quality and competitive price experience to our clients.

Will the OEM available for our own brand?

We offer ODM and OEM service for our clients world-Wide.  We have our professional R&D and sales team to serve you.  We are able to optimize your product problems in an unexpected perfect way, please contact us to confirm details.

What methods of payment does Alphalite would accept?

Typically, we deal with our clients with T/T(Telegraphic Transfer)payment term, for small order, Paypal is also accepted, we are trying to offer efficient service to our clients, if you prefer other payment terms, please email us for details.

Alphalite Products are certified by PSE, CE, RoHs or other equivalent?

Yes, all of our products are certified with PSE,CE and RoHs, our LED driver and LED Chip parts are in accordance with TUV, UL, Energy Star, CB and SAA,  if you have any doubts,  please email us.

How long would the delivery time take for my trial order.

The lead time would be 7 -15 working days for the most order.

Do you have any product warranty after purchasing the products?

All of our products are under 3 year warranty, some of them are in 5 year.  If you have any questions of the warranty, please contact our after sales service department.

Do you have worked with another clients in our market?

Technically, we would like to support one client in one area, but if you persist in working with us, we would protect your market for you.

I would like to be your agent in our area, what condition is required?

We encourage the company, which have broad market network, to working with us by the agency way, if you are really interested in being our agent, please email us, we would like to try our effort to make it happen.



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